Design as an Act of Service

Design as an Act of Service

By Designer, Aliyah D. White.

As a firm, we practice design as an act of service. We work closely together with our clients to create projects that are completely custom and unique to their needs. Well-rounded and well-designed projects should aim to better people’s lives by taking in their ideas and input. As designers and architects, we are driven by the passion of using our skills to help people better their environments. Practicing design as an act of service means meeting our clients where they are, working hard to understand their needs, and leading with empathy and patience to help bring their visions to life. These are the projects that have the power to truly connect people and meaningfully better their environment. Here are a few examples of projects we designed with this in mind!

 

Church Street Townhomes

Church Street Townhomes exterior

The Church Street Townhomes project in Christiansburg, Virginia was developed by Habitat for Humanity in New River Valley. Working together with Habitat for Humanity has been a valuable part of us reaching our goal of building strong communities and it is always a pleasure working with an organization that shares our values. The seven conjoined townhomes are fully accessible for people of all abilities and EarthCraft and Energy-Star certified.

 

Speech and Language Center

Speech and Language Center outside ramp

The Speech and Language Center in Harrisonburg, Virginia came to us with a very particular problem. The client needed to grow the functional space of the building while only being able to add a few feet to two sides of the building. We worked closely with the client and the builder to expand the space and were able to successfully deliver the right solution for this business to continue to grow and thrive. Teamwork makes the dream work!

 

Eastern Mennonite School

Eastern Mennonite School

The Eastern Mennonite School in Harrisonburg, Virginia was a renovation project aimed at converting a three-story office building into an elementary school. The project focused specifically on sustainable practices and creation care, which was important to our non-profit client. We worked together with the teachers, administration, and students at the school to create a space that would enhance the learning environment.

 

When engaging a client in the design process it is important for us to make sure they feel heard and know we are here to support them and what they want for the future of their space. We encourage all potential, current, and past clients to engage in conversations with us about what they want for themselves, and their communities, and how we can help them get there. Being in constant conversation with the people we serve is important to us, and we also can do community presentations to share our wealth of knowledge and help advance people’s community building. Including the community in the design process is an invaluable learning opportunity and allows for a greater capacity to make meaningful changes with architecture. Using design as an act of service looks like giving tools to people who do not have them and listening to their wants and needs.

10 Tools for Empathetic Design

10 Tools for Empathetic Design

We’ve discussed the importance of empathy in design in many blog posts, but how do we implement it and practice it? Here are 10 tools for empathetic design that should help to get you started, and each is explored in more detail below. Remember, empathy takes practice and intentional work.

 

    1. Engage and Observe
    2. Use Humility
    3. Care
    4. Be Transparent
    5. Experience
    6. Questions – Why
    7. Listening
    8. Imagination
    9. Sustainability – Caring for Creation
    10. Universal Design – Equality

1: Engage and Observe

Crossroads Farm House porch

To design good buildings, you must first engage and observe the people you intend to design for without ego. Work hard to understand and experience the feelings of others. Watch for body language, cues, and habits – seeking to get through to what is really driving the desire.

2: Use Humility

Use humility to elevate the value of others above ourselves. Understanding that each of us have limited experiences and therefore shortfalls to achieve good design alone. We as architects can get hung up on the idea that we know design and therefore know the right solution. However, each of us is limited to our own experiences and thus need others to be able to design a better future for all. We have to invite in stakeholders that have different experiences and views to fully understand the design challenge and to create more holistic design solutions.

3: Care

Keezletown Farmhouse exterior deck

Care about your clients, the community, and the environment deeply.

4: Be Transparent

Be transparent in your thoughts and actions. After all, you are translating dreams.

5: Experience

You will pull from your life experiences, but that is not enough. You have to pull from the users experiences and put yourself in their shoes. You have to know the experience of your community to completely design for your community. This is where being of the community is so important. How do you engage others and get to know them? How do you understand their lived experiences? How do you design with meaning? You do it through understanding experiences.

6: Questions – Why

Pull out their stories, challenges, desires, needs, and wants by asking why, then why, then why.

7: Listening

It takes time and practice to take notes while listening fully, listening to hear, not listening to respond. Active listening is hard for sure. You have to clear your mind and fully engage in the conversation.

8: Imagination

Put yourself in your client’s position and ask yourself questions – use your imagination.

9: Sustainability – Caring for Creation

True sustainability relies on an architecture that not only reduces our impact on the available resources on the planet but also recognizes, grounds, and affirms our need to be vulnerable, mentally healthy, and connected to each other and nature.

“In our every deliberation, we must consider the impact of our decisions on the next seven generations”  ~ The great law of the Iroquois Confederacy 

10: Universal Design – Equality

Stairwell in blue, Eastern Mennonite School's color.

Design for any ability rather than specific disabilities which invites equal access for all.

Using these 10 tools will lead to a better future – A future that builds community for all.

Using empathy to build better community

Using empathy to build better community

As architects, our purpose is to shape the built world we live together within and to create a more equitable and just world through design. I believe a key component of designing for a community is to understand that community. You have to be of the community to connect with the community. You have to be open to sharing experiences, knowing that you don’t know every experience, that you can’t see every solution to every problem in a silo of your own experiences, and that you need community, partners, and other viewpoints to design holistic solutions. This requires work to connect with people in a place, hear their stories, understand their point of view, see what has shaped them, and better understand their experiences to expand your ability to design for them. 

There is a myth, sometimes widespread, that a person need only do inner work…that a [person] is entirely responsible for [their] own problems; and that to cure [themselves], [they] need only change [themselves]…. The fact is, a person is so formed by [their] surroundings, that [their] state of harmony depends entirely on [their] harmony with [their] surroundings. ~ Christopher Alexander

So why don’t we see empathy being used in design on a regular basis? The challenge to take on empathetic design is change. You have to open up and be vulnerable, hear others fully, and be willing to let go of what you thought was right solely based on your past experiences. I believe we are at a turning point in the world where disharmony sells and many are not focused on helping each other or building a better world. It is time for all of us to lead with empathy, to sell harmony in our communities, and to build a better future together. We need to step forward to make positive change. If we don’t do it, then who will?

Empathy as a Design Tool

Empathy as a Design Tool

Empathy as a Design Tool

Using empathy as a design tool is a powerful way to create buildings with purpose. It is the way to design custom homes that are dream homes. It is the way to design businesses that a community loves. Using empathy is how we design differently from others.

Empathetic design means understanding the users’ dreams, hopes, habits, and way of life. In other words, it means putting yourself and your experiences into their shoes to respond to their needs, wants, hopes, and dreams. Empathy will help designers set aside their own assumptions in order to understand the client’s motivations and experiences. It helps you figure out the needs of the client so we can provide solutions that are meaningful and go beyond surface textures and beyond just new construction. 

Using empathy in design gives power to place, provides equality, comfort, joy, and gives mutual respect to earth and user. This approach to design leads to innovation that neither client nor architect could have produced solo. It preserves heritage and celebrates history and empowers humanity to be better.

What special design feature makes a dream home?

What special design feature makes a dream home?

If you could have one special thing in your new custom home, what would it be?

We have awesome opportunities to help people create their dream homes. The first meeting we have with custom home clients is an interview where we talk about everything that they want in a home to achieve the life they want to live in a particular place. This process is how we design dream homes. 

I have talked in the past about the difference between a new home and a custom home. Our custom home design process allows us to walk with our clients through their Wishlist to find the special strategies that make their home just right. It is a process where we get to know our clients and use empathy as a design tool. This emotional investment into each project takes energy, time, listening, and experience to get it just right. It is the why in why we do custom home design. 

Over the years we have had some really special, unique things in the dream homes we have designed, like the ones featured below – and more. Check out the special features below to inspire your own dream design features of your custom home.

What are your dream home amenities?

Indoor basketball court

indoor basketball court

Indoor Pool

Open kitchen

Open riser stair

Glass walls

living room couch. a wall of windows behind overlooking the mountains.

Interior brick walls

floating wooden staircase hill top house

Two story porch

Spa-like bathrooms

sitting area in the bathroom by the vanity

Wrap around decks

Exterior side.

Double islands

Car guy garages

garage, car shop

Sunrooms

living room with two chairs and a sofa looking out to the views through large windows on three sides.

At home gym

Golf simulator

Indoor Golf Simulator.

No step shower

bathtub and roll-in glass shower hill top house

Solar PV

Trauma-Informed Design

Trauma-Informed Design

*Content Forecast: This blog includes discussion about trauma. These discussions are located in the First, a quick explanation of trauma. section and are broad definitions of trauma, not specific stories.

bonus room with couch and chair. Light during golden hour streams through the window.

In recent years, the conversation around mental health has expanded to encompass various aspects of our lives, including the spaces we inhabit. Architecture, traditionally seen as a field focused on aesthetics and functionality, is now exploring a more empathetic approach known as trauma-informed design. This design philosophy prioritizes the well-being of individuals who have experienced trauma, recognizing the profound impact that the built environment can have on their healing journey. 

In May of 2023, I attended Trauma Informed Design: Breaking the Stigma, a Webinar by Lynsey Hankins and Sarah Gomez. As someone who has experienced trauma, the emerging field of trauma-informed design is of particular interest to me. It’s also relevant on a large scale to make spaces more comfortable and empowering. One example in the global context is the collective trauma experienced from the COVID-19 Pandemic, which still impacts many of us on different scales.

*First, a quick explanation of trauma.

Mind describes trauma: “Trauma is when we experience very stressful, frightening or distressing events that are difficult to cope with or out of our control. It could be one incident, or an ongoing event that happens over a long period of time.” They explain that “most of us will experience an event in our lives that could be considered traumatic” even though it will affect people in different ways. The effects can last long after the initial incident.

Trauma is sometimes split into three broad categories: acute, chronic, and complex. There are also many types including physical, emotional, collective, cultural, generational, natural disaster-related, and many more.

The Built Environment and Trauma

 

 

Our surroundings play a significant role in shaping our experiences and emotions. Trauma-informed architecture acknowledges that traditional design principles may inadvertently trigger or exacerbate trauma symptoms. For example, harsh lighting, loud noises, and confined spaces can be particularly distressing for individuals who have experienced trauma. Conversely, a well-designed and thoughtful space can create a sense of comfort and contribute positively to a person’s healing process.

As Lynsey and Sarah explained, “The goal of trauma-informed design is to use empathy to create environments that promote a sense of calm, safety, dignity, empowerment, and well-being for all occupants.” The lens of trauma-informed design is a broad and intersectional lens. “Design decisions should be filtered through the overlapping lenses of psychology, neuroscience, physiology, and cultural factors”.

Design Considerations

 

Soft blanket draped across a chair.

 

Trauma-Informed Design is frequently talked about in regards to public spaces such as hospitals and educational buildings, but it can be applied to any space that we inhabit. There are many many ways to apply this design, but here are just a few things to consider:

 

1. Safety and Security:

        • Prioritize creating spaces that feel safe and secure.
        • Clear wayfinding signs, well-lit areas, and open spaces to reduce feelings of confinement.

2. Sensory Considerations:

        • Incorporate natural light, soft textures, and calming colors.
        • Minimize loud noises and disruptive elements
        • Include natural elements to your design. There is wide-spread documentation that connection to nature provides physical and psychological health benefits.

3. Empowerment and Choice:

        • Allow individuals to have control over their surroundings when possible.
        • Provide flexible spaces that accommodate different needs and preferences.
        • People can use their own artwork in communal spaces. Including people in a space gives choice, control, and belonging.

4. Cultural Sensitivity:

        • Recognize and respect cultural backgrounds when designing spaces.
        • Reflect inclusivity and avoid triggering cultural trauma.

5. Community and Connection:

        • Foster a sense of community that encourages social interaction.
        • Incorporate communal areas and support networks to promote healing through connection.

The ways this theory can be applied will differ between buildings and inhabitants, but a few key things to consider are spatial layout, lighting, paint colors, noise reduction, biophilia, adding soothing art and visual interest, and designing with the 5 senses in mind.

 

Trauma Informed Architecture

Trauma-informed architecture represents a shift in a way we approach design, emphasizing empathy and understanding. As the architecture world continues to explore the intersection of mental health and the built environment, trauma-informed architecture illustrates the transformative power of thoughtful design in fostering healing and resilience. As Architects and Designers, we have the unique opportunity and responsibility to influence people’s lives through the built-environment, and trauma-informed design is an important lens for developing our designs.

Blog written by Asha Beck